Refund policy

We want you to be 100% satisfied with your purchase, and we are pleased to offer a 30 day free return policy.

however if for any reason you wish to return your order for a full refund then please send us an email to returns@nightlark.com and include your order number

Our friendly customer service team will then help assist in you returning the order back to us free of charge. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@nightlark.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take photos of the product and/or packaging to help assist you on this matter. Please reach out to sales@nightlark.com with the subject "order issue" and include your order number.

We will assist you the best we can to resolve this as quick as possible!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, Once approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nightlark.com.